Spectator guide to attending matches at South Leeds Stadium
SPECTATOR GUIDE TO ATTENDING MATCHES AT South Leeds Stadium
- We are delighted that a limited number of home fans are once again entitled to attend Hunslet RLFC matches. We have changed our operating practices to ensure that we comply with Government and RFL guidance and regulations. Capacity has been agreed with Leeds City Council Stadium Management at 1000.
- This guide is intended to advise you of those changes and also provide you with other information that you need to know in advance of attending any match at South Leeds Stadium for Hunslet RLFC games.
- As you will appreciate the situation in relation to Covid-19 is constantly evolving we will seek to keep you updated as to any changes to our operating practices via the Club website and social media.
- Whilst this guide relates to matches at Hunslet RLFC/South Leeds Stadium the current restriction on only home fans attending matches is a Government requirement across all grounds.
2. PURCHASING A MATCH TICKET
- Only spectators with valid match tickets bought in advance of the match, may attend matches.
- Spectators will be able to purchase match tickets by clicking here up until half an hour prior to KO on the day of the game.
- Spectators will only be able to purchase match tickets as individuals unless a group booking is made by individuals from the same household or the same social bubble as per Government guidance please click here to read the guidance.
This is to ensure appropriate Social Distancing at the ground.
- For Carers of spectators requiring the disability area, please e-mail the club with your requirements before 12:00 on Friday prior to the game. Tickets will be available at a collection point in front of the club office.
- Prior to purchasing tickets, you will be asked to:
- Ensure that you have read the following Spectator Code of Conduct
- Ensure that you considered the associated risks of attending a match and your own vulnerability status via the following links:
- provide accurate contact information for everyone attending in your group to assist with NHS test and trace requirements.
- ‘opt in’ to confirm that you understand all of the above statements and will abide by all requirements. This is done by purchasing a match-day ticket.
- By purchasing a ticket you are confirming you will abide by all other requirements the Club may set out in advance of the match including but not limited to temperature checking and the use of face coverings.
- As we do not know the size of each party booking tickets please leave 2 seats either side of your party and do not sit directly in front or behind another party to seek to ensure compliance with Social Distancing Guidelines.
- Travelling to the stadium will not impact upon local transport services but supporters are requested to use the overflow car park unless a disability spot is required.
- When purchasing a match ticket this can only be for home games, away fans are not permitted to travel and attend a game.
- Upon purchasing a match ticket, the Club will send electronic confirmation by email that you will be abide the Spectator Code of Conduct and you have confirmed you are aware of the associated risks of attending a match.
- Spectators with disabilities when purchasing match tickets should contact the Club ticket office and also the requirement of a carer ticket to firstname.lastname@example.org to discuss what adjustments may be required to be made by the Club, including in light of Covid-19 regulation.
3. SERVICES AVAILABLE/RESTRICTIONS TO SPECTATORS
- The following food and beverage kiosks will be open on matches days. Tea/Coffee/food/soft drinks will be available at the Concession kiosk on the upper tier, City End. Alcoholic drinks will be available during the game at the bottle bar on the upper tier, Middleton End, the Grandstand Suite for supporters. The Parkside Suite will be open for Directors Home/Away and hospitality guest. When moving around the stadium please observe the one way systems on the stairs. The Phoenix & Dugout bars will not be not be open whilst the game is under way.
- All financial transactions will be contactless
- The following toilet and first aid facilities will be open, Stand Toilets for the lower tier at on the stairs at each end of the ground. On the upper tier the toilets are open. Disabled toilet facilities are on the ground floor via the middle doors.
- Spectators may bring the following SMALL BAGS, FOOD, & Non Alcoholic DRINKS.
- Hand sanitisation stations will be positioned at entry points, toilets. bars and Hospitality areas.
- Face coverings will be mandated indoors and in all covered communal areas including on entry and in concourses, queues, toilets etc and are strongly encouraged to be worn outdoors whilst sat due to the higher risk of transmission associated with singing and shouting. Face coverings are not required whilst eating/drinking or when sat for a meal in hospitality.
4. JOURNEY TO THE STADIUM
- Hunslet RLFC encourages all spectators to avoid crowded areas, specifically those that are indoors to reduce the risk of infection and encourage all spectators to come directly from home to the ground.
- Hunslet RLFC advises its spectators to avoid public transport where possible. Where unavoidable spectators should ensure they are compliant with government guidance such as face coverings.
- Where spectators travel by car, please note the routes to the stadium via Middleton Grove and Johns Charles Way to the overflow car park.
- Where spectators travel foot or bicycle, please note the routes to the stadium via Middleton Grove and John Charles Way, enter the main car park for entry into the stadium.
- Coaches carrying Away Supporters should alight passengers outside the Aquatics centre. Away supporters travelling by car should park in the Over flow car park, accessed from the roundabout at the top of Middleton Grove.
5. DAY OF THE MATCH
- Spectators will receive a message on the day of the match and a copy of the Comms Plan and Code of Conduct will be on the website to remind of risks associated with attending and to consider any symptoms they may have before travelling.
- Only pre-purchased tickets should be collected from in front of the office. No sales will be made on the day unless purchased on-line.
- In accordance with the Spectator Code of Conduct, spectators should not attend the match if they (or any member of their household) are experiencing any of the following symptoms:
- a high temperature (37.8 of higher); or
- a new onset of a continuous cough; or
- loss of or change in normal sense of taste or smell
In addition, and again outlined within the Spectators Code of Conduct, spectators should not attend if they have been requested to isolate by NHS Track and Trace.
6. ARRIVAL AND EXITING THE GROUND
- Entrance and exit times will be controlled so that everyone can enter and exit in a controlled and safe manner.
- Home Supporters should enter between 1 hr & 15 minutes prior to KO. Exiting for the home supporters should be via the staircases at the Middleton end respecting social distance rules in place at the time of attending.
- Away Supporters should arrive 40 minutes prior to KO and enter via the turnstile block near the Aquatics centre. Exiting for Away supporters should be via the staircase at the City end. Away supporters will use the City end and will be allocated sections 5 &10 on the upper tier. (see diagram below)
- The Club is using the Middleton end steps for Home supporters to enter either lower or upper tier and the same exits.
- The following gates opposite the Tennis Centre are to be used with respect of emergency access. Emergency services e.g. ambulance, will access via the South East Gate.
- Spectators will be subject to temperature checking. If a spectator’s temperature is over 37.8, they will be asked to present themselves again after 15 minutes. If a second check is over 37.8 they will be refused entry to the ground.
- Spectators are asked to limit the number of bags they bring to the ground to 1 small bag, to avoid the build-up of queues in this area’. All Spectators are reminded about those items which are prohibited. No air horns, flares, Pyrotechnics or items that can be used as missiles.
- Please remember that there must be no waiting outside the stadium.
7. INSIDE THE GROUND
- Spectators shall remain within their seats at all times unless accessing the facilities.
- Spectators are required to follow all Social Distancing guidelines, e.g. 2mtrs whilst moving around the stadium, observing the one way systems, leave the seats vacant at each side of the steps and the instructions of all stewards.
- To assist spectators, signage has been installed throughout the stadium, spectators should follow this signage when moving around the ground including when accessing any facilities.
- Away supporters will be restricted to Sections 5 & 10 on the upper tier. If bar facilities are required then the Grandstand suite on the ground floor is available with access from the walkway towards the pitch from the City end steps V
- Spectators are responsible for ensuring supervision of children in their care.
- The Club will notify all spectators via the PA system about the importance of Social Distancing and other appropriate measures in place at the stadium.
- The Club will remind all spectators via the PA system about the exiting procedures which have been circulated to all spectators prior to the match.
- Spectators are reminded to frequently use the hand sanitisers provided or to bring their own.
- Spectators are reminded that many people attending matches will be understandably nervous about attending events with people outside of their social households and bubbles. It is therefore important, in line with the RFL Respect and Enjoy the Game campaigns to be understanding of others by complying with all Codes of Conducts and guidance issued.
- Spectators wishing to report concerns about spectator behaviour should contact the following number 07962208216.
8. ILLNESS/SUSPECTED COVID-19 CASE
- Spectators who become ill whilst at the ground must, where possible, contact the following number 07962208216 in order that the situation can be managed accordingly.
- Spectators who are displaying suspected Covid-19 symptoms will be taking to an isolation room contained within the ground.
Socially distanced spectator capacities
STAND – Seating for the game will depend on the size of the party with Two seats left between each party in a row. Seating will only be allowed in alternate rows.
_ = seat x = Person